What action should be taken for scratches from cargo loading unacceptable to a shipper?

When cargo loading causes scratches on a container that are considered unacceptable to the shipper, the proper response is to grind and paint the area. Scratches can compromise the integrity and appearance of the container, potentially leading to further damage or corrosion if left untreated. Grinding the scratched area ensures that any rust or compromised material is removed, providing a clean surface for painting. This not only preserves the container's appearance but also offers a protective barrier against environmental factors, thereby extending its life and usability.

Mere repainting or ignoring the scratches, especially if they are significant, is inadequate as it may not address underlying issues and can lead to further deterioration. These actions do not restore the surface to an acceptable condition as required by shippers, who expect containers to be in good condition that reflects proper handling. Thus, grinding and painting is the effective solution to meet shipper standards and container maintenance protocols.